Professional Support

Community-driven support via GitHub with direct access for enterprise needs. Get help from experienced developers and fellow broadcasters.

Support Channels

Multiple ways to get help based on your needs. All community support is free and open to everyone.

GitHub Issues

Best-effort response

Report bugs, request features, or get technical assistance from the development team and community.

  • Bug reports and tracking
  • Feature requests
  • Technical issue resolution
  • Public visibility and tracking
Open an Issue

GitHub Discussions

Community response

Ask questions, share knowledge, and engage with the Mcaster1DNAS community for general inquiries.

  • Q&A forum format
  • Community knowledge sharing
  • Best practices discussion
  • Configuration help
Join Discussions

Direct Email Support

48-72 hours (goal)

For urgent enterprise needs or private inquiries, contact the lead developer directly via email.

  • Enterprise inquiries
  • Private support requests
  • Custom deployment assistance
  • Partnership discussions
Email Support

Volunteer-Driven Project

Mcaster1DNAS is an open-source, volunteer-driven project. While we strive to provide timely support, response times may vary based on maintainer availability. For guaranteed response times, please contact us about custom support arrangements.

Self-Service Resources

Comprehensive documentation and guides to help you get started and troubleshoot common issues independently.

Documentation

Complete technical documentation covering installation, configuration, and advanced features.

View Documentation

Getting Started Guide

Step-by-step tutorial to get your streaming server up and running quickly.

View Tutorial

API Reference

Complete API documentation for integrating with Mcaster1DNAS programmatically.

View API Docs

Community Forum

Connect with other broadcasters at CasterClub and Live365 communities.

Join Community

Release Notes

Stay updated with the latest features, improvements, and bug fixes.

View Changelog

Source Code

Browse the source code, contribute, or fork the project on GitHub.

View on GitHub

Frequently Asked Questions

Quick answers to common questions about Mcaster1DNAS

What support is included with Mcaster1DNAS?

Mcaster1DNAS is an open-source project with free community support via GitHub Issues and Discussions. We provide comprehensive documentation, tutorials, and API references. For enterprise needs or urgent requests, direct email support is available at davestj@gmail.com with a 48-72 hour response goal.

How quickly will I get a response?

Response times vary as this is a volunteer-driven project. GitHub Issues and Discussions typically receive responses within a few days. Direct email support aims for 48-72 hours for enterprise inquiries. For guaranteed response times, please contact us about custom support arrangements.

Do you offer custom deployment assistance?

Yes! We offer custom deployment assistance for enterprise customers. This includes hands-on installation, configuration optimization, performance tuning, and architecture consulting. Contact davestj@gmail.com to discuss your specific needs and arrange custom deployment support.

Where can I report bugs or request features?

Please use GitHub Issues for bug reports and feature requests. This allows the community to participate in discussions, and helps us track issues publicly. Visit github.com/davestj/icy2-server/issues to submit an issue.

Is there a community forum or chat?

Yes! We recommend GitHub Discussions for Q&A and community engagement. Additionally, you can join the broader streaming community at CasterClub.com and Live365.com for tutorials, resources, and networking with other broadcasters.

Can I get help with configuration issues?

Absolutely! Configuration questions are perfect for GitHub Discussions. Share your YAML configuration (removing any sensitive data like passwords) and describe the issue you're experiencing. The community and maintainers will help troubleshoot. Our documentation also includes example configurations for common scenarios.

Need Immediate Assistance?

For urgent enterprise needs or private inquiries, contact our lead developer directly.

davestj@gmail.com Open GitHub Issue